SBR Full Form

(Skills-Based Routing)

Skills-Based Routing (SBR), is a call-assignment strategy used in call centers to assign incoming calls to the most suitable agent, instead of simply choosing the next available agent.


Short FormSBR
Full FormSkills-Based Routing
CategoryBusiness > Services
CountryWorldwide
Popularity
20%

Other Full Form Of SBR

S.No.Short FormFull FormCategoryCountryPopularity
1 SBR Styrene-Butadiene Rubber Academic & Science > Chemistry Worldwide
30%
2 SBR Sequencing Batch Reactors Technology > Energy & Recycling Worldwide
20%
3 SBR Spectral Band Replication Computing > Compression & Encoding Worldwide
20%
4 SBR Stone Brothers Racing Sports & Recreations > Racing Sports Australia
20%
5 SBR Space-Based Radar Academic & Science > Astronomy & Space Science Worldwide
20%
6 SBR Skills-Based Routing Business > Services Worldwide
20%
7 SBR Saibai Island Airport Transport & Travel > Airport Codes Australia
10%
8 SBR Short Barreled Rifle Governmental > Weapons & Forces United States
10%

Other Full Form list in same category - Weapons & Forces

S.No.Short FormFull FormCountryPopularity
1 EMS Express Mail Service Japan
50%
2 RMA Return Merchandise Authorization Worldwide
80%
3 BIS BlackBerry Internet Service Worldwide
70%
4 GARS Global Asset Recovery Services Worldwide
40%
5 AMR American Medical Response United States
50%
6 PAS Publicly Available Specification United Kingdom
50%
7 BSI British Standards Institution Worldwide
70%
8 UID Unique Identification Program United States
90%
9 WAU Windows Anytime Upgrade Worldwide
40%
10 TIO Telecommunications Industry Ombudsman Australia
10%
11 AMC Annual Maintenance Contract Worldwide
60%
12 BBM BlackBerry Messenger Worldwide
70%
13 BCSBI Bay County Small Business Incubator United States
10%
14 DVC Disney Vacation Club Worldwide
60%
15 CDSL Central Depository Services Limited India
10%
16 BSP Business Service Provider Worldwide
40%
17 CPC Caspian Pipeline Consortium Russian Federation
20%
18 SBR Skills-Based Routing Worldwide
20%
19 VPP Vehicle Purchase Protection Worldwide
40%
20 SP Service Provider Worldwide
70%
21 NPCIC Nestlé Professional Customer Innovation Campus Worldwide
10%
22 gs Grid-Service Worldwide
30%
23 AFD Area Forecast Discussion United States
30%
24 MTTR Mean Time To Repair Worldwide
30%
25 AWS Amazon Web Services Worldwide
90%
26 POS Point Of Service United States
50%
27 ADM Application Development and Maintenance Worldwide
30%
28 CPO Community Post Office United States
50%
29 OIDAR Online Information and Database Access or Retrieval Worldwide
30%
30 ITES Information Technology Enabled Services Worldwide
70%
31 BDS Broadcast Data Systems Worldwide
30%
32 PRBT Personal Ring Back Tone Worldwide
40%
33 PMS Preventive Maintenance Schedule Worldwide
40%